Privacy Policy

1. Overview

Increvate LLC, operating as Decorative House Numbers ("we," "us," or "the Company"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit decorativehousenumbers.com or place an order with us. We've written it in plain language — if anything is unclear, email us at [email protected] and we'll explain further.

2. Information we collect

We collect personal information in the following circumstances:

• When you place an order: your name, shipping and billing address, email address, phone number, and payment details
• When you contact us via our contact form or email: your name, contact details, and the content of your message
• When you enter a competition or complete a survey: your name, contact details, and any feedback you provide
• When you browse the Site: device type, browser, IP address, pages visited, and session duration — collected automatically via cookies
• When you opt into marketing: your email or phone number and communication preferences

What	When	Why
Name, shipping & billing address	At checkout	To fulfill and ship your custom order
Email address	At checkout or contact form	Order confirmations, tracking, and support replies
Payment information	At checkout	Processed securely by our payment provider — we never store full card numbers
Device & browsing data	Automatically, while browsing	Site performance, fraud prevention, and analytics
Order customization details	At checkout	Address digits, font, finish, and size you select for fabrication

3. How we use your information

We collect and use personal information primarily to:

• Process, fabricate, and ship your custom order
• Provide tracking updates and order-related communications
• Respond to enquiries, support requests, and feedback
• Screen orders for fraud and payment risk
• Improve the Site and our products based on aggregate usage data
• Send marketing communications, only where you have opted in
• Comply with legal obligations and resolve disputes
• Conduct research and statistical analysis for service improvement

4. Direct marketing & opting out

By providing your email address or phone number at checkout or via our contact form, you may receive order-related communications from us. With your consent, we may also send promotional content including new products, offers, and updates.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at [email protected]
• Calling us at +1 (201) 781-8205
• Writing to us at: Increvate LLC, 75 E 3rd St, Sheridan, WY 82801, USA

Please note that opting out of marketing does not affect transactional communications related to your order.

5. SMS communications

If you provide your phone number at checkout or opt into SMS marketing, you consent to receiving text messages from us about your order or our products. Standard messaging rates may apply and message frequency may vary.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message or contacting us at [email protected]. You will receive a confirmation message, after which no further marketing texts will be sent from that number.

No sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes unless you have directly opted into their programs.

Carrier liability: Mobile carriers are not liable for delayed or undelivered messages.

6. Who we share your information with

We do not sell your personal information. We share it only with third parties necessary to operate our business:

• Payment processors — handle your payment details directly; we never store full card numbers
• Our manufacturing partner — receives your order customization details and shipping address solely to fabricate and ship your order
• Shipping carriers (DHL, FedEx, UPS, USPS) — receive your name and address to deliver your package
• IT and software service providers — including our e-commerce platform, analytics tools, and marketing platforms
• Marketing and communications agencies — where applicable, for targeted advertising or email campaigns
• Legal and regulatory bodies — where required by law or to protect our legal rights

You consent to your information being shared with any relevant entity or platform in cases involving fraud, theft, chargebacks, or reversal of payment.

7. Cookies and remarketing

We use cookies to keep your cart contents saved, remember your preferences, and understand how visitors use the Site. Cookies are small text files placed on your device that help us recognise returning visitors and personalise your experience.

We may also use remarketing to show our products to people who have previously visited decorativehousenumbers.com, through third-party platforms such as Google Ads. To opt out of interest-based advertising, visit optout.networkadvertising.org.

You can disable cookies in your browser settings, though some site features such as checkout may not function correctly without them.

8. Data security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. These measures include:

• SSL encryption on all pages handling personal or payment data
• Restricted access to personal information within our organisation
• Secure third-party payment processing (we never store full card numbers)
• Regular review of our security practices and service provider agreements

While we take reasonable precautions, no internet transmission is completely secure. You provide information online at your own risk. If you become aware of any potential security breach, please notify us immediately at [email protected].

9. How long we keep it

We retain order records for as long as needed to fulfill legal, accounting, and warranty obligations — generally for the duration of your 2-year warranty plus a reasonable buffer period. You may request earlier deletion of your personal information at any time; see "Your rights" below.

10. Your rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal retention requirements
• Object to certain uses of your information, including marketing
• Withdraw consent for marketing communications at any time

Residents of the European Economic Area, UK, and California have additional statutory rights under GDPR and CCPA respectively. To exercise any of these rights, email us at [email protected] and we'll respond within 30 days.

11. Access and correction

Access: We will generally provide you with access to your personal information within 30 days of a request, subject to exceptions permitted by law. We may ask you to verify your identity before processing any access or correction request to ensure your information is properly protected.

Correction: If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, we will take reasonable steps to correct it upon request. If we have previously disclosed that information to a third party, we will notify them of the correction where reasonably practicable.

12. Children's privacy

The Site is not directed at children under the age of 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.

13. Third-party sites

Our Site may contain links to third-party websites that we do not operate or control. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party site before providing personal information. This Privacy Policy applies only to decorativehousenumbers.com.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Continued use of the Site following any changes constitutes your acceptance of the updated policy.

15. Contact us

If you have questions about this policy, wish to access or correct your personal information, or wish to lodge a complaint, please contact our Privacy Officer:

Email: [email protected]
Phone: +1 (201) 781-8205
Mail: Increvate LLC, 75 E 3rd St, Sheridan, WY 82801, USA

All complaints will be handled fairly and in a timely manner. In most cases, we expect to investigate and respond within 30 days of receipt.